Please keep your delivery note complete with your invoice number for anything you buy from us. It will ensure we can help you if you need to return an item.
If you have received an order from MTS and wish to return it (in full or in part) for a refund, you must do so within 14 days of the order being placed with us. You can do this by:
Any return is subject to the following conditions:
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
You may cancel your order (or any part of it) for any reason before dispatch. Please note we are unable to refund delivery changes after dispatch has been completed.
If your items have been dispatched or you have already received your order please refer to our returns policy above.
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
Please call 01924 387 007 or visit your local MTS Branch in the event of a fault.
*Lines are open 9am to 5pm Mon – Fri
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We have been working with MTS Plant for just over 12 months now and have found their service and support second to none. Vanessa, Jenny, Matt and the team are fantastic and will always go the extra mile to meet our requirements. We have regularly used MTS Plant for Dumper and Excavator hire throughout this period and have found their range of machinery very reliable & of excellent quality. I would 100% recommend MTS Plant Hire.
We have used MTS Plant for a number of years and have been constantly impressed by the service provided. We work in a quick-moving industry where our requirements for small machine hire can be at short notice and highly varied. MTS Plant manages to keep us supplied with quality machines along with great customer service. We look forward to driving our business forward knowing that we have the resources to satisfy our customers needs without the high expense of owning our own machines.
MTS has been a great company to cross hire small plant in for our customers. The great thing about MTS is the friendly staff who are very committed to making sure Travis Perkins is a priority customer and will move things around in their daily transport too fit urgent orders in. Myself and my team now use Mts as our first point of call as we have confidence in how the business works from the staff to the machines themselves.
MTS has arranged for us at times very short notice the most diverse ranges of hire equipment, even nationwide. We first started using MTS a few years ago now an don’t hesitate to call the well mannered and excellently informed staff, We have experienced difficulties when on hire and the response was second to none, from the delivery drivers to the mechanic’s, the professional advice and service we haven’t matched anywhere in my 32 years in construction.
The branch at Leigh is always ready to accommodate our needs and they do it with a cheerful professional manner every time.
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